If PC Health Advisor software stalls or is non-responsive during the scan or removal process, it is suggested that you follow the directions below to resolve the issue.

Method One: Uninstall and Reinstall:

 Follow these steps to uninstall a program from Windows Vista or Windows 7:

  1. Please click on the Start button then select Control Panel.
  2. Now select Programs and from that category please pick Programs and Features.
  3. Lastly please select the program to be removed and then click Uninstall.
  4. Download and install the program by clicking here.

 Method Two: Run disk cleanup:

  1. Click on the Start button located in the lower-left corner of the Taskbar.
  2. Select All Programs, Accessories, and click on System Tools then Disk Clean Up or alternatively for Vista & Windows 7 users, type in Disk Cleanup in the search field.
    • If you are presented with a Drive Selection dialog box, choose the appropriate drive you wish to clean up and proceed with Ok.
  3. Click on the Disk Cleanup tab and then select the boxes for the files you would like to delete.
  4. Proceed with ‘Ok’ to confirm the deletion of the selected files.

Method Three: Add program as an exception to your Firewall/Anti-Virus Program:

Active Protection is a feature of some anti-virus programs and other security software that constantly runs in the background of your system and blocks things it perceives as threats.

Although this is generally a great security precaution, it can sometimes interfere with program installations, activations and scans, as well as the general functioning of some programs and computer games. It can also slow your computer down quite a bit if the active protection is set to a very high level because it takes more resources to run it.

 If you are still experiencing such difficulties with PC Health Advisor, please take a moment to consider every piece of anti-virus, internet security and spyware protection software that may be running on your system. Every computer is different so it is impossible for us to give exact information on this without knowing your system.

 You may need to add PC Health Advisor as an exception to the firewall or whitelist of your security suite.

If you are still experiencing difficulties please contact Support with the below information.


  • What operating system is your computer running?
  • Have you installed all the latest service packs and Windows Updates?
  • What anti-virus program and/or firewall do you use?
  • Does the stall happen during the scan or removal process?
  • What category or file path does PC Health Advisor stall on?