ParetoLogic Inc.

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Why isn't Data Recovery Pro recovering my email?

Please note that Data Recovery Pro can only recover emails from PC based email clients. This refers to email software which stores emails on your computer rather than on a remote server.

For instance, Hotmail and Gmail are web-based email clients, meaning that your emails are stored outside of your computer and are accessed through the web. Since the files aren't stored on your computer, Data Recovery Pro cannot recover them. This is also the reason why there are only limited options for email scans. These are the only email clients that are supported by Data Recovery Pro.

If you are using a program installed on your computer to view your email, such as Outlook, then Data Recovery Pro should be able to help. This is true even if you are viewing emails from a web-based account through Outlook.

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