ParetoLogic Inc.

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Why can't I scan and recover from my iPhone/iPod?

In order to scan and recover from your iPhone or iPod, please follow the instructions below:

  1. Plug in your iPhone or iPod in the USB port and open iTunes.
  2. When an iPhone or iPod is plugged in, the left hand toolbar of iTunes will now have a Devices heading, where you should find your iPhone or iPod listed. Select your Device.
  3. Check Enable disk use from the Summary tab.
  4. Selecting your iPhone/iPod should now open an iPhone/iPod screen where your music library previously existed. Click the Options heading at the bottom of the screen.
  5. Check the box next to Enable disk use.

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